eProcurement

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Enquiry

Submit one form per enquiry type Please submit a separate form for each enquiry type. Include all related questions for the selected category in a single submission. Choose the category that best describes your enquiry: Bidding requirements: Questions about how to participate in the bidding process (e.g., deadlines, required documents). Bid specifications: Questions about the technical or functional details of the goods/services being procured. Supplier registration: Questions about your supplier registration status e.g. required documents, submission process, or approval are not handled through this enquiry form. Please contact the VotaQuotes Helpdesk directly at [email protected] for assistance with supplier registration matters. Your enquiry will be reviewed, sent to the relevant department related to the category you have chosen, and the response published on the website. Navigation tip: Press the Tab* key to move through each field and accept the pre-filled information.*

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Auction specifications
Please select view under file to view auction specifications and conditions/requirements. Participation in eProcurement tenders of the Electoral Commission requires the placement of an online bid as well as this auction and the submission of supporting documentation (written submission/proposal) if the latter is required. Please note that non-conformance to the auction conditions and/or specifications shall invalidate your bid. It is imperative to confirm requirements and compliance with auction specifications and conditions with the relevant Electoral Commission contact person BEFORE submitting a bid and/or written submission and/or any sample/s that may be required!! Delivery timeframes are critical and MUST be adhered to! A supplier's registration status shall apply as it was at the time and date of the award of the auction. Approved and limited (tax non-compliant) suppliers will be able to place bids. However, an auction shall ONLY be awarded to a bidder that is tax compliant. Any bid with a non-compliant tax status shall be rejected at the time of the award of the auction. Limited (tax non-compliant) status bidders are, therefore, encouraged to continuously monitor their tax compliance status on the National Treasury Central Supplier Database (CSD) and must ensure that their registration status remains approved on eProcurement. Bidders must resolve any pending tax matters with SARS timeously as it takes time for status changes to be effected from the SARS Tax Compliance System (TCS) to the CSD! The Electoral Commission’s eProcurement system verifies tax statuses against the CSD and a non-compliant status will change the registration status to limited (tax non-compliant). Once a bidder has resolved any pending matters with SARS it takes approximately 48 hours for such changes to reflect on the supplier registration status in eProcurement. The Electoral Commission will not accept bids for any goods/services that are not in line with acceptable market related prices for similar goods/services that are available. The Electoral Commission shall give consideration to alternative procurement options in such instances to ensure cost effective procurement processes. Bids for this auction will be scored based on the 80/20 scoring principle. The scoring whilst the auction is active is, however, only a reflection of the potential outcome of the bid adjudication process. As such, the scoring as reflected in the auction will be based on the bid price as well as the verified and validated B-BBEE status level of each respective bidder. The potential scoring and ranking of all bids received in respect of the auction promote fairness, equity, transparency, competition and the overall cost effectiveness of the Electoral Commission’s tender processes. Furthermore, transparency in the bidding process and potential ranking of bids encourages B-BBEE compliance throughout the bidding process. A tender that fails to obtain the minimum qualifying score for functionality as indicated in the tender documents is not an acceptable tender. Bid prices are fixed at time of bid closure and a bidder’s B-BBEE status level has been verified and validated and the status reflected at the time of bid closure is represented on the auction. Only qualifying bids that have been identified through the bid evaluation process will be scored for adjudication purposes. The final bid points for qualifying bids may differ from the bid points reflected on the running/closed auction and bids will accordingly be ranked based on the final bid points achieved. Invoicing for goods or services procured shall be in accordance with the relevant provisions and stipulations of the South African tax laws. Only valid tax invoices shall be acceptable. Bidders may, at the discretion of the Electoral Commission, be requested to submit samples, make presentations and/or written submissions in order for the Electoral Commission to assess compliance with auction conditions, specifications and requirements/provisions. The Electoral Commission reserves the right to consider at its sole discretion alternative options to the exact specifications that may be offered by suppliers that meets or exceeds the specified requirements should the Electoral Commission be of the opinion that it may be economically viable and/or may be a practical solution and/or may be generally beneficial in respect of promoting and reaching the Electoral Commission’s goals, target dates and objectives.

Auction enquiries

Enquiry submission cut-off time: 16 Mar 2026 11:00

No	Reference number	Date Received	Enquiry Type	Enquiry Description	Response
6.	0010557940-006	03 Mar 2026 09:41	Bidding requirements	Additional to MTN customers reference, we would also like to submit references as provided by their technology partner. • Please advise if this is in order. Learner management system API’s required. Access to the service provider to technical alignment. • Please advise of API’s are available
5.	0010557940-005	03 Mar 2026 09:35	Specifications related	The solution must include the ability to escalate interactions to a human agent when needed!!!! Assumption is that IEC will provide the human agents. This is an MTN deliverable. • Please advise 3.11 The solution must support at a minimum the following South African languages already available on the WhatsApp Business Platform!! Only the structured setup of the Chatbot can accommodate the African languages; the AI Chatbot has restrictions because some of the African languages are not yet mature.
4.	0010557940-004	26 Feb 2026 08:23	Specifications related	API’s required; technical alignment with the contact center SP; Will IEC give access to their contact center SP? • Please advise. Twitter/ X API’s has an additional cost 5 000 USD/month; Is IEC aware of this ? Perhaps IEC is paying this already – if yes – we can support. • Please advise. We need alignment – does IEC have their own DB? This request implies a private network solution. WhatsApp is not enabled through a pvt network. • Please advise	1.Yes, access will be granted 2.We are not paying any integration for X API 3.Noted if there is no integration with the private network.
3.	0010557940-003	24 Feb 2026 16:09	Bidding requirements	•What are their expectations in terms of data storage i/e user preferences like language preferences
2.	0010557940-002	24 Feb 2026 16:07	Specifications related	•What is the scope of the initial implementation in terms of flows and complexity of those flows •Are the APIs readily available, tested, in production, accessible over the internet •Does the necessary test data exist to verify each API call •Are all business rules documented (validations etc.) •How easily can the make changes / adaptations to current code if necessary •Are all the translations for all the required languages (for each message of each flow) ready
1.	0010557940-001	23 Feb 2026 15:13	Specifications related	1.With Reference to section 1.4 and 3.1: 1.1 Do you require a separated WhatsApp number per stakeholder? 1.2 Will multi-language support be required across each WhatsApp number / channel? 1.3 Will the outbound template categories currently in use be used across all stakeholders? 2.With reference to section 3.8: 2.1 Confirm the number of human agents that will be required for escalations? (we intend to provision the allowed minimum of 10 licenses for agents handling WhatsApp interaction).

Auction files

No	File name	File size	File type
1	Auction 0010557940 - WhatsApp Service Provider 2026.pdf	489 kb

Auction items

Segment	Family	Class	Commodity	Item	Specification	Quantity	Image	File
Engineering and Research and Technology Based Services	Information Technology Service Delivery	Electronic mail and messaging services	Instant Messaging Administration Service	Instant Messaging Administration Service	WhatsApp Business Platform	1	None	None

Auction conditions

Are you aware that bidders must place bids online on the Electoral Commission’s eProcurement website by not later than the stipulated closing date and time on the auction?

Are you aware that the bidder must be authorized to sell the proposed product and that an OEM proof of reseller authorization is required?

Are you aware that the pricing must be firm for a minimum of one hundred and eighty (180) days from close of auction?

Are you aware that the price you submit on eProcurement must be inclusive of VAT and will be used for bid adjudication?

Are you aware that the successful bidder will have the primary responsibility of ensuring that the proposed product complies with the required specifications in terms of functionality and technical specification including quantity and quality?

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